When you want to find out any information from your customers make sure that you don’t assume anything. Assumptions can make you bankrupt.

Most of the time you never have to assume all you have to do is ask. You can ask in so many different ways. You can ask in day-to-day contact. You can ask through surveys. You can ask through focus groups.

Whatever we you want to know, you can ask. And customers will tell you exactly what they want. However, you have to listen and be receptive to their answers. Are you willing to listen?

We all know people who seem to be natural relationship builders at work. They are at ease with people they meet. They are very tuned in to what is happening in the workplace. People respect them and are often inspired by them. So what is their secret? Is it possible to become a better relationship builder if it doesn’t come naturally?
From my experience, you can develop this skill if you want to. I once knew a financial accountant, John, who completely changed his mindset when he became a general manager. …