To most business owners, their business is their life – particularly during the embryonic stages. It consumes a large amount of their time, effort, capital and energy. Often this is to the detriment of other aspects of their lives. Have you ever thought of the risks involved in devoting a majority of your resources to [...]

So you want to start a business and work for yourself. Building a business from the ground up can be challenging and rewarding, but where do you start? Setting SMART goals is the key! Imagine yourself going on a road trip on your summer holidays. The first step is to select a destination and then [...]

Over the past decade the Australian corporate male has come to the realisation that he too must be aware of his image. The way he presents himself gives an insight into his credibility, likeability and values. Personal development is no longer a luxury but essential in such a changing market. There has been a dramatic [...]

Customer service is a huge factor in securing return customers and further to that, inspires existing customers to tell others about you and your business. Best of all, it normally doesn’t cost a cent. I am constantly amazed that more businesses don’t insist on customer service – But I guess it’s like common sense – Not all that common.

Here are 7 tips to help you offer amazing customer service.

Surveys indicate that poor communication from managers is often the biggest complaint received from employees during their exit interviews. Employees generally state that they are not involved in decision making and that their creative ideas are brushed off, and that no pro-active approach is given to their frustrations. Steps to improve communication Healthy two-way communication [...]