I've just sent a bill to Optus ...

[JakeThomas]

I'm absolutely fed up with Optus.

I won't bore you with the back story of all the things they have done wrong (complaint is in motion with Industry Ombudsman) but what affects me the most is the time I am losing running my businesses, where I could be making money.

I've decided that if any of my clients took up hours of my time, they would be invoiced - why should Optus be any different?

You can view a photo of the invoice I am sending them here http://www.flickr.com/photos/itsjake...in/photostream. I'm completely serious about this, if they don't pay it's going straight to debt collection.

What are your thoughts?



- Jake

[v2Media]

Deserves to be published in the local newspaper...

[Business Coaching Sydney]

Jake, I get you're frustrated. Unfortunately, as good as it felt to invoice them for your time, it probably wasn't a good use of your time
Vote with your feet and put your energy into growing your business and you will be better for it!

[v2Media]

If doing up the invoice made you feel better Jake, then it's no waste of time, regardless of whether you submit it or not. I see what you've done as being akin to sticking an optus logo onto a punching bag and duking it out. Ben, I wouldn't undervalue an exercise in venting frustration. An effective outlet for stress is an asset worth paying for.

[v2Media]

P.S voting with your feet would entail switching ISP/Telco service providers!

[Business Coaching Sydney]

Ben, I wouldn't undervalue an exercise in venting frustration. An effective outlet for stress is an asset worth paying for.

yep... agreed

[JakeThomas]

Part of the problem though is that I can't switch suppliers - It's a long story but basically my number is on lock down so I can't change supplier even if I wanted to.

And further to that, it wouldn't mean anything. The industry ombudsman told me when I was making my complain that the telecommunications industry receives truck loads more complaints more than any other industry. So changing supplier doesn't really change things.

For the record though, while this was a really good for venting frustration I'm deadly serious - As business owners is strongest commodity is our time and for most of us, it's howe make our money. If they were to walk into my store and steal my computers, I'd be looking for compensation. They stole my time and I want compensation.

- Jake

[Business Coaching Sydney]

It will be interesting to see if you even get a response. Let us know...

[JakeThomas]

I sure will!

[v2Media]

When naked DSL becomes more widespread and competitive, telcos are going to loose their monopoly over telephone services. You can easily run VoIP for telephony now and an active copper connection isn't required - bye bye line rental fees.